All orders sent by courier or royal mail first class.
Standard delivery charges for collar and leads are set at a flat rate of £2.90 for all orders up to £49.99. Deli orders are £3.20- £3.95 due to weight, Orders of £50.00 and over are sent free of charge. Standard delivery usually arrives within 2-4 working days if orders placed before 4pm on a Friday. Orders placed on a weekend will be sent on the following Monday. Deli orders over 2kg will be sent with Hermes so can take up to 5 working days.
Next day delivery charges are set at a flat rate of £10.00 for all orders up to £49.99. Orders of £50.00 and over are sent free of charge. Orders must be placed before 12pm in order to qualify. Orders placed after this time with this option selected will be sent as early as possible but may not arrive the next day. Orders placed at a weekend will be sent on the next available working day.
Delivery charges and estimated timescales are specified in the delivery option information selected by you when you place an order. We make every effort to deliver goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Products within estimated timescales.
We are not responsible for parcels which go missing in the post, on these occasions a partial refund could be offered or a replacement sent out.